Case studies

White Swan Inn, Pickering

PROFESSIONAL EDITION
Victor Buchanan owner of the White Swan in Pickering, upgraded his former hotel software system, to the Professional Edition of Resident Pro. A renowned 22 bedroom hotel, the White Swan also installed Uniwell epos tills to manage their bar and restaurant, to bill back sales to the guest bills on Resident Pro - and automatic capture and costing of phone calls made from the bedrooms on their LG telephone system. Using Resident Pro on a "front office / back office" network, allowed the management team to access the software from different areas within the hotel. The software enabled the staff to balance their sales each day on Resident Pro, with their credit card machine, and till z readings. Separate 'point of sale' cash and plastic sales on the tills would be entered onto Resident Pro prior to each balance. Clever archiving would allow management to look back at monthly takings, heads on beds and occupancy figures, and to see which members of staff were making or changing bookings, and bills. The software would also produce a banking report, to confirm the amounts waiting to be banked. In short, a controlled and accountable system of work, to manage the hotel, and balance the books. Visit website

Platform 1 Hotel, Hull

PROFESSIONAL EDITION
Shaun Rennison of Platform 1 “Winner of best hotel restaurant of the year” awards, opted for the Professional Edition of Resident Pro, to manage their 40 bedrooms, and to replace a more basic software system which was left lacking in many areas. Resident Pro now organises all the hotel reservations at Platform 1, on two computers side-by-side. Platform 1 also installed ICRTouch epos tills to manage their bar and restaurant, and to bill back sales to the guest bills on Resident Pro. With ICRTouch billbacks, each individual product can be shown on the room bill. The software enabled the staff to balance their sales each day with their credit card machine, and till z readings. Separate 'point of sale' cash and plastic sales on the tills would be entered onto Resident Pro prior to each balance. The Resident Pro software now looks after the daily sales, deposits, letter writing, etc. and has totally transformed Platform 1’s front of house manageability. Visit website

The Horseshoe Inn, Levisham

SMALL GUEST HOUSE EDITION
Charles Wood and his brother of the Fox and Rabbit near Pickering, purchased the Horseshoe Inn with 8 letting rooms. Like their other pub, the plan was to turn the Horseshoe into a successful and busy eatery, but Charles also required a simple and effective system to manage their 8 bedrooms. Rather than using a manual diary, or a cheap piece of software that would be no better than a manual diary, Charles and his manager Jon opted for the "Small Guest House Edition" of Resident Pro. This edition would manage all the bedroom letting, letter writing and emails, and produce bills for their guests, listing the accommodation, deposit paid, and all the extra's during their stay. The bookkeeping side that comes with the "Professional Edition" was not required, because much of the sales at the Horseshoe would already be punched into their existing bar till, so the Horseshoe would simply enter the accommodation bills into the till, after checkout - so that the Z reading on the till would produce the total sales figures each day. The Small Guest House Edition would also allow the Horseshoe use of a built-in Function Dairy, to create non-resident bookings for special functions or weddings. In short, a simple, low-cost solution for the management and staff to take control of their rooms, and produce professional looking bills, letters and emails for their guests. Visit website

The Welcome Inn, Rotherham

PROFESSIONAL EDITION WITH ROOMBASKET
Welcome Inn is a new 54 bedroom hotel. Read about their Online Booking success. More

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Case studies

White Swan Inn, Pickering

Platform 1 Hotel, Hull

The Horseshoe Inn, Levisham

The Welcome Inn, Rotherham

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